Returns & Exchanges

Return Window

We accept returns within 30 days of delivery. Items must be unworn, unwashed, with all original tags and packaging intact.

Non-Returnable Items

• Final sale items, including those marked "Final Sale" at checkout
• Custom orders and made-to-measure pieces
• Personalized or monogrammed items
• Intimates, swimwear, and earrings (for hygiene reasons)
• Gift cards

How to Return

Initiate a return through your account or by contacting contact@equirozenterprises.org. You will receive a prepaid return label for domestic orders.

Refund Processing

Refunds are issued to the original payment method within 7–10 business days of receipt and inspection of the returned item.

Exchanges

To exchange an item, we recommend placing a new order and returning the original for a refund. This ensures you receive your replacement promptly.

Return Shipping Costs

Domestic returns are complimentary. International return shipping is the responsibility of the customer unless the item is faulty or sent in error.